Privacy & Cookies Policy
⚠️ How Right to Erase Account Data Affects Access to E-Books ⚠️
Excerpt from “Data Retention & Rights” section
Deleting the Personal Data that Your Hopenotless.com Library Account depends on or requesting that We erase it, means that Your Library Account will be deleted and You will forfeit access to the e-books You bought (as the e-books are only allowed to be accessed through Your Library Account and are not allowed to be downloaded for any reason).
This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.
We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.
Interpretations & Definitions
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular, plural, or possessive.
For the purposes of this Privacy Policy:
- Account aka Library Account, means a unique Hopenotless.com Library Account created for You to access our Service or parts of our Service.
- Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Hope. Not Less. and Hopenotless.com by extension.
- Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.
- Data Controller– Margot Emmeline, owner of Hope. Not Less.
- Device means any device that can access the Service such as a computer, a cell phone or a digital tablet.
- Personal Data is any information that relates to an identified or identifiable individual.
- Service refers to using the Website, accessing Your Library Account on the Website, and accessing Your e-books in Your Library Account.
- Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.
- Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
- Website is synonymous with Hope. Not Less. and Hopenotless.com.
- You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Data Protection Measures
Hopenotless.com is hosted by WPX, who is committed to Personal Data security. WPX security measures include but are not limited to: DDoS protection, two factor authentication, advanced account security, free auto-renew SSL encryption, brute force protection, daily malware scans, WAF firewall, and automated wordpress and php updates. Read more about WPX Secure Hosting here.
Hopenotless.com uses Google Forms, Google Sheets, & Google Drive for email marketing subscribe and unsubscribe records. Google security measures include but are not limited to: encryption technology like HTTPS and Transport Layer Security, secure servers for data storage, audit logs to monitor for suspicious activities, and continuous updates. Read more about how Google keeps data safe here.
Read how Our payment processor, Stripe, keeps data safe here.
Our WordPress security measures include but are not limited to: all customer Library Accounts are forced to follow a strong password policy, the number of administrators who have access to Your Personal Data is kept minimal, login attempts are limited, and all components added to WordPress are from trusted developers and are kept up to date.
The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.
What Types of Data We Collect
Personal Data
While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:
- Email address
- First name and last name
- Phone number
- Address, State, Province, ZIP/Postal code, City
- Usage Data
Usage Data
Usage Data is collected automatically when using the Service.
Usage Data may include information such as Your Device’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of Our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.
We may also collect information that Your browser sends whenever You visit Our Service or when You access the Service by or through a mobile device.
Tracking Technologies and Cookies
We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies We may use are beacons, tags, and scripts to collect and track information and to improve and analyze Our Service. The technologies We use may include:
- Cookies or Browser Cookies. A cookie is a small file placed on Your Device. You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of Our Service. Unless You have adjusted Your browser setting so that it will refuse Cookies, Our Service may use Cookies.
- Web Beacons. Certain sections of Our Service and Our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity).
Cookies can be “Persistent” or “Session” Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser.
We use both Session and Persistent Cookies for the purposes set out below:
- Necessary / Essential Cookies
- Type: Session Cookies
- Administered by: Us
- Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services.
- Cookies Policy / Notice Acceptance Cookies
- Type: Persistent Cookies
- Administered by: Us
- Purpose: These Cookies identify if users have accepted the use of cookies on the Website.
- Functionality Cookies
- Type: Persistent Cookies
- Administered by: Us
- Purpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering Your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter Your preferences every time You use the Website.
General Uses of Your Data
The Company may use Personal Data for the following purposes:
- To provide and maintain Our Service, including to monitor the usage of Our Service.
- To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.
- For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.
- To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application’s push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.
- To provide You with news, special offers and general information about other goods, services and events which We offer that are similar to those that You have already purchased or enquired about unless You have opted not to receive such information.
- To manage Your requests: To attend and manage Your requests to Us.
- For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of Our promotional campaigns and to evaluate and improve Our Service, products, services, marketing, and Your experience.
Who We Share Your Data With
We share Personal Data with third parties who help us provide Our orders and store Services to You.
WordPress Password Reset
If You request a password reset, Your IP address will be included in the reset email from WordPress. Please see the WordPress Privacy Policy for more details.
Stripe Payments
We accept payments through Stripe. When processing payments you submit, some of Your Personal Data will be passed to Stripe, including information required to process or support the payment, such as the purchase total, currency, and billing information. This information may be used to populate the checkout for future orders. Please see the Stripe Privacy Policy for more details.
Google Services for Email Preferences
A Google Form is used for a marketing email subscribe and unsubscribe list. When you submit this form (whether you use it to subscribe or unsubscribe), the Google Form collects Your email and the name You enter. This Personal Data is synched to a Google Sheets, and is stored on Google Drive. It is stored until you request for Your Personal Data to be deleted from these email preference records altogether (this is different than updating your preference to ‘unsubscribe’). Even when your Personal Data is deleted from the email preference records, You will still receive necessary emails related to Your Hopenotless.com Library Account and purchases.
WooCommerce Site Visitor Data
Woo Commerce, Hopenotless.com’s ecommerce platform, stores site visitor and customer Personal Data as detailed below.
While You visit Our site, We’ll track:
- Products You’ve viewed: We’ll use this to, for example, show You products You’ve recently viewed
- Location, IP address and browser type: We’ll use this for purposes like estimating taxes and shipping
- Shipping address: We’ll ask You to enter this so We can, for instance, estimate shipping before You place an order, and send You the order
We’ll also use Cookies to keep track of cart contents while You’re browsing Our site.
WooCommerce Customer Data
When You purchase from us, We’ll ask You to provide Personal Data including Your name, billing address, shipping address, email address, phone number, credit card/payment details, Account username, and Account password. We’ll use this Personal Data for purposes, such as, to:
- Send You information about Your Library Account and order
- Respond to Your requests
- Process payments and prevent fraud
- Set up Your Account for Our store
- Comply with any legal obligations We have, such as calculating taxes (details below)
- Improve Our store offerings
- Send You marketing messages, if You choose to receive them
- Populate the checkout for future orders, if You made an Account
WooCommerce Account Data
When You create an Account, We ask You to provide Your name, email, Account username, and Account password.
WooCommerce Shipping & Tax Extension
Data used for taxes includes: the value of goods in the cart, the value of shipping, and destination address. As far as data synced for automated taxes, we send the value of goods in the cart, the value of shipping, and the destination address to TaxJar. Please see TaxJar’s Privacy Policy for details about how they handle this information.
Transfer of Your Personal Data
Your information, including Personal Data, is processed at the Company’s operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ from those from Your jurisdiction.
The Company is located in Florida, USA. The “Who We Share Your Data With” section lists third parties; Your Personal Data may be transferred to and maintained where these third parties operate.
The “Data Protection Measures” section outlines how Your Personal Data is protected.
Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.
Embedded Content From Other Websites
Pages on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
By interacting with embedded content, these websites may collect data about You, use Cookies, embed additional third-party tracking, and monitor Your interaction with that embedded content, including tracking Your interaction with the embedded content if You have an account and are logged in to that website.
Links to Other Websites
Our Service may contain links to other websites that are not operated by Us, such as Crisis Resource links and social media profile links. If You click on a third party link, You will be directed to that third party’s site. We strongly advise You to review the Privacy Policy of every site You visit.
We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
Data Retention & Rights
How Long We Retain Your Data
The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with Our legal obligations; such as when required to retain Your Personal Data to comply with applicable laws, resolve disputes, and enforce Our legal agreements and policies.
Because all e-books by Hope. Not Less. are non-downloadable and can only be accessed from Your Hopenotless.com Library Account, Your Account data will be retained until You delete Your Account or request its deletion (and therefore forfeit access to the e-books You’ve bought).
Data you enter in the marketing Email Preference Google Form is retained until you request for it to be deleted from these email preference records.
The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time– except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.
Right to Request Data Record
You can request to receive an exported file of the Personal Data We hold about You, including any Personal Data You have provided to us. Email ContactHopeNotLess@gmail.com.
Right to Erase Data (Forfeits Access to E-Books)
You have the right to delete or request that We assist in deleting the Personal Data that We have collected about You. SEE THIRD PARAGRAPH FOR IMPLICATIONS ON E-BOOK ACCESS. Email ContactHopeNotLess@gmail.com.
For users that register on Our Website, We store the Personal Data You provide in Your user profile. All users can login to Your Library Account to see, edit, or delete Your Personal Data at any time (except the username cannot be changed). SEE NEXT PARAGRAPH FOR IMPLICATIONS ON E-BOOK ACCESS. Website administrators can also see and edit that information.
Deleting the Personal Data that Your Hopenotless.com Library Account depends on or requesting that We erase it, means that Your Library Account will be deleted and You will forfeit access to the e-books You bought (as the e-books are only allowed to be accessed through Your Library Account and are not allowed to be downloaded for any reason).
Obligatory Disclosures
We cannot delete any data We are obliged to keep for administrative, legal, or security purposes.
Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:
- Comply with a legal obligation
- Protect and defend the rights or property of the Company
- Prevent or investigate possible wrongdoing in connection with the Service
- Protect the personal safety of Users of the Service or the public
- Protect against legal liability
Children’s Privacy Rights
Our Service does not address anyone under the age of 18. We do not knowingly collect personally identifiable information from anyone under the age of 18. At checkout, customers must check a box that verifies they are at least 18 years old.
GDPR standards dictate that any child under the age of 13 needs parental consent to provide Personal Data. If You are a parent or guardian and You are aware that Your child has provided Us with their Personal Data without Your consent, please contact Us so We can take steps to remove that information from Our servers.
About This Policy
Date Created: 12/14/24
We may update Our Privacy Policy. We will notify You of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
If You have any questions about this Privacy Policy, You can contact Us by email: ContactHopeNotLess@gmail.com
Godspeed,
Margot Emmeline | Hope. Not Less.
